Samsung South Africa
Samsung South Africa Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Samsung South Africa holds a 1.4 star rating from 16 customer reviews, with 74% unfavorable and 16% positive feedback; consumers are mostly dissatisfied.
Positive Feedback
Some customers praise reliable devices, eye-catching products, good pricing on purchases, and occasional helpful in-person service from technicians and sales staff.
Negative Feedback / Risk Areas
- Repeated complaints about poor after-sales service and long repair delays, a common theme in Samsung South Africa reviews.
- Warranty disputes and refusals to honor coverage leading customers to seek a refund.
- Frequent reports of faulty TVs, appliances and phones and unsatisfactory customer service and website support.
Key Takeaways for Future Customers
- Consider warranty terms and local service history before buying expensive devices.
- Document faults and persist with Samsung support for resolution of customer complaints.
- Be prepared to request a refund or escalate if after-sales service fails.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Samsung South Africa holds a 1.4 star rating from 16 customer reviews, with 74% unfavorable and 16% positive feedback; consumers are mostly dissatisfied.
Positive Feedback
Some customers praise reliable devices, eye-catching products, good pricing on purchases, and occasional helpful in-person service from technicians and sales staff.
Negative Feedback / Risk Areas
- Repeated complaints about poor after-sales service and long repair delays, a common theme in Samsung South Africa reviews.
- Warranty disputes and refusals to honor coverage leading customers to seek a refund.
- Frequent reports of faulty TVs, appliances and phones and unsatisfactory customer service and website support.
Key Takeaways for Future Customers
- Consider warranty terms and local service history before buying expensive devices.
- Document faults and persist with Samsung support for resolution of customer complaints.
- Be prepared to request a refund or escalate if after-sales service fails.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
TV not app friendly
I am trying to stream a radio station, but I am not able to download the app for this radio station. Not compatible, as Samsung uses Tizen. I would never have bought a Samsung if I had known this.
Preferred solution: Nothing, wish i had known this before i bought tv
User's recommendation: Dont buy samsung
Samsung flip5
I opened a contract with Vodacom in 2023 and chose the Samsung Flip5 as my device. Within the first year (2024), the screen broke, and Vodacom replaced it under warranty.
However, just a few months later in 2025, the screen broke againthis time, just after the warranty expired in August 2025.
Now, Im left with a broken phone and an entire year left to pay off my contract for a device I can barely use. Im extremely disappointed with the durability of the Samsung Flip5, especially given its premium price tag.
Foldable phones should be able to last at least through the contract period.
I expected more from both Vodacom and Samsung. This experience has left me questioning the value of signing long-term contracts and the reliability of foldable phones.
World like to hear from you guys
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Quality and Design – Very Disappointed
I bought the Samsung 45L Convection Microwave Oven MC456TBRCSR from HiFi Corporation at Greenacres, Port Elizabeth, on 29 June 2024, and Ive been extremely disappointed with the quality and performance.
Within the first 56 months, the entire outer cover of the door, including the mirror finish and handle, came off. From the start, bits of ceramic coating flaked off near the door hinge.
The door also creaks terribly, sounding like the Titanic sinking not what you'd expect from a major brand.
The interior light failed within six months, and the microwave is noticeably underpowered for a 900-watt unit. The instruction manual is poorly written and largely unhelpful.
On inspecting the door, I found that the plastic clips holding the handle cover are made of flimsy plastic, which appears to have become brittle from the ovens heat.
Theres barely anything substantial securing the door together. Ive tried putting the cover back on, but it doesnt stayits clearly worn down and unable to withstand normal oven temperatures, which it should have been designed for.
Also, the oven lacks a roast setting for meat, forcing me to rely on a meat thermometer.
Now Im seeing this model regularly popping up on Facebook Marketplace, and I suspect some people may be gluing the doors back on to resell thema serious red flag for potential buyers.
User's recommendation: I would not recommend.
My phone has been locked
My phone locked after I inserted my usuall pin and didn't work even face recognition l.unlock my phone
User's recommendation: Customer service and care must be efficient
Harare, Mashonaland Central
Resetting my phone someone attempts to unlock my phone
Someone attempts to unlock my phone so many times so it says contact samsung customer service to reset your phone
User's recommendation: Don't give someone you don't trust your phone
Made enquiry with Samsung/Hirsch Cavendish. dealt with Deven & Chantelle. Installers came & assessed. Advised. And wala! Bought and being installed now. Deven checked on installers arrival time
Deven sales person was amazing. Went the extra mile to make sure we made the right choice and got us the best deal.
Thank you Deven & Samsung installers and of course Chantelle. Installers also arrived on time
User's recommendation: I recommend Samsung/Hirsch cavendish anytime
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSamsung Bad after service
I bought a brand-new Samsung washing machine that had issues from the very first use. Ive logged the same fault seven times, and each time Samsung closed the call without fixing anything.
Their technician couldnt find the issue, and instead of taking responsibility, they blamed me for not maintaining a machine Ive never even used. Even Makro, where I bought it, couldnt help because Samsung wouldnt take action.
Its been months with no resolutionjust a faulty machine and no support. For such a big brand, Samsung clearly does not care about after-sales service.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan not get samsung free tv on my samsung du700 tv
TV is logged in on Samsung account, registered my TV. Can't see Samsung Free TV and do not get channels when trying to tune channels auto.
Exceptionally poor after sales service for a QLED TV . Screen failed after only 11months. Don’t buy Samsung!!
Exceptionally poor after sales service for a QLED TV . Screen failed after only 11months. Dont buy Samsung!!
User's recommendation: Don’t buy.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSamsung fridge only lasted 4 years
haven't heard anything further
Purchased a Samsung fridge /freezer combo from Hirsch's 4 years ago for R14000.00. The freezer stopped working and after paying Hirsch's technician R750.00 to repair the fridge ,they said it is unrepairable.
Samsung collected the fridge and also told me it is unrepairable.
They offered to replace the fridge if i paid in R8700.00. I think it is unreasonable for a fridge to only last 4 years
User's recommendation: Beware of purchasing a Samsung fridge
Cape Town, Western Cape
Very impressed
Thank you Samsung for the quick awesome service. I would like to thank the technician that came to help me today.
Absolutely brilliant and guided me through so much.. I would like to ask Samsung to offer a service to have him as an installer and trainer he is so so worth it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefect Washing machine
Last year I bought a washing machines+dryer 9kg. The shop I bought it.
They sold defect Washing machine with me. More than 3 times the technician check it. But now they saw the defect. From the first washed the machine drum was defect.
Is it Samsung company fault or the resellers? Who is at lost? Me! I would like they refund me a new washing machine I have proof from the first washed weird loud sound.
The showroom I bought it is in Mauritius and the name is 361.
Rs 36,000 I bought it. I could use it because the sound is too loudly.
User's recommendation: Don't buy blindly any product from Samsung. We will be at lost like me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Curitiba, Paraná
I cannot rate samsung..their after sales service is non existing..l will newer ever promote any of their samsung tv,s anymore..
Saterdag morning..22.02.2025..
I phoned 2 x times for help with software issue..from about 09h00 to 11hoo.
Firts I spoke to Ismeal at the call center (0860 726 ****)..second call I spoke to a lady at the same station who made an appointment with me for 13h00.
Just to hear the call centre is closed..
This is unexceptable ..I want to take it further..
HENNIE FROM GRAAFF REINET..
SOUTH AFRICS
Preferred solution: Service
User's recommendation: No recommendation to anyone at this stage
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Curitiba, Paraná
Resolved: I was scammed a tablet
Company fixed the issue and I have been provided with apology.
I ordered a tablet on the 25th of October it was meant to be delivered but the address was wrong the driver said I opened the pack and said it is not my ordered. Which is a lie he never came till this day when I call I'm being sent from one pillar to post no tablet no communication but pay just now is debiting really this is unacceptable from a reputable company
Preferred solution: Full refund
User's recommendation: Go to the shop m
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFaulty Device
I eventually called them to try and resolve moisture issues but they kept asking me the same question. I did tell them over and over my phone has never been close to humidity and or water etc but kept with same question.I need to fix the issue as phone is only a year old and was giving problems from November.
Good Day.
I have always been a Samsung user for many years.
Last year purchased a Samsung A54.
The device is giving nothing but problems with moisture errors. Cannot charge.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerMy phone is permanently locked
There have been too many unsuccessful attempts to unlock the phone.. please kindly help me to resolve this issue
User's recommendation: You can improve in your customer service it is very poor
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Typo Correction: Within the first 6 months, and not 56 months